Answer:

It is very important to install updates in a timely fashion.  Follow these steps to proactively install any pending updates:

• Launch Software Center from your desktop by clicking on the icon
• Click on Updates on the left-side menu
• Select any pending updates to install
• Following instructions and restart as prompted

At some point, the system will force updates.  The Technology Department will rarely push out a mandatory update unless it is to patch a critical security risk.  

Answer: 

• Start by using the "Hotkeys" function while using the Chrome web browser.
• Press 'Ctrl + Shift + Del' keys on your keyboard. This will bring up the Chrome clear browsing history dialog box. Change the time frame to the last 7 days/week. (You may also select the last 4 weeks to clear up more data.)
• Click clear data.
• Restart your web browser (close all open web windows)

     Here is a How2 .pdf if you wish to see a step by step with images.

Answer: 

Contact the campus registrar. They will be able to verify your identity and check your account. You could have one or more accounts associated with your name or your student may not be linked with your family access.

Answer:

Contact the campus registrar to make any type of corrections/changes to your student’s profile. They will be able to verify current information and make any changes.

OR

Login to Skyward Family Access, click on the tile "Update Family Information."

Answer:

• Double-check if you are entering the correct username.
• Parents may visit or email the campus registrar to get students' username.
• Students, your teachers can view your usernames.
• Students are not able to reset passwords. Your username is not your email address. Your teacher can contact the Helpdesk to troubleshoot your Skyward Login.
• Parents can reset their password by clicking on "Forgot my Password Link" to receive an email with instructions.

Answer:

Double-check if you are entering the correct username. Contact your campus digital learning specialist for assistance with getting your account corrected. It could be possible that it's listed as a student account instead.

Answer:

• Click on the “File” tab in the upper left corner of the window.
• Click on “Account” in the menu to the left. You will notice a" Fix Me” button under the “User Information” area.
• Click on the “Fix Me” button will prompt you to sign in.
• Use your username and password to sign in, then close the program and reopen it. You should no longer see the yellow symbol next to your name.

• If you want to add your email to your phone, download Outlook through the app store. The mail app on mobile devices do not sync with BISD accounts.

• In the email field and type your email with the (-) between boerne and isd. (@boerne-isd.net). Microsoft requires this.

• When asked what type of account to add, select Office365.

• It will bring you to the BISD login page. Sign in with your network credentials.

Answer:

After resetting your password, you will notice that Outlook will pop up a window that will ask you to enter your password. Clear out the email field and re-type your email with the (-) between boerne and isd. (@boerne-isd.net). Then enter your password, click the box to remember your info, and “ OK”. The pop up should not reappear again. (note it might do so a couple of times; if so, “log off” your computer and then “log back in”.) Then repeat the steps above.

Answer:

There are two ways to order technology; hardware or software. Enter a work order in SchoolDude-Helpdesk. (be sure to select "Procurements" as the work type) or email Jeremiah or  Anna in the Technology Service Department. Do not forget to look on our current technology quotes page for commonly purchased items.

When asking for technology equipment:

• Please be as descriptive as possible of what you would like to purchase. (include links if applicable) 
• If your items are approved by your campus/department, we will request a quote from our current vendors and send it to you. Once you receive the quote, please give it to your bookkeeper or administrative staff at our campus/department.
• Items will be ordered once a PO is created by the technology services department. If you enter a PO yourself, you MUST submit a copy of the PO to the technology service department. Otherwise, you will run the risk of your item(s) not getting delivered to your campus in a timely matter.

Answer:

Please refer to this document for step-by-step instructions on how to set up to print on a printer at your campus: Printer setup instructions